1300 Meteor Rentals

(Addison (AUST) Pty Ltd A.B.N. 38 631 194 440)

Privacy Policy

1300 Meteor Rentals are committed to protecting the privacy of your personal information. This privacy policy explains how we manage the personal information which we collect, and provides information as to how to contact us if you have any further queries about our management of your personal information.

1300 Meteor Rentals handles personal information in accordance with this Privacy policy and the National Privacy Principles (NPPs) and any applicable laws, regulations or codes. You can find more information about the Privacy Act and the National Privacy Principles on the website of the Office of the Australian Information Commissioner (www.oaic.gov.au) and on the website of the former Office of the Federal Privacy Commissioner (www.privacy.gov.au).

What We Collect

We collect personal information directly from you when you interact with us, including but not limited to:

• Name
• Residential and/or postal address
• Date of birth
• Contact numbers (landline and mobile)
• Email address
• Driver's licence details
• Payment information

We collect information through online forms, over the phone, or in person for the purpose of vehicle rental/s contracts and related services.

Use of Personal Information

Your personal information is used to:

• Process and manage vehicle rental agreements
• Verify your identity and driving credentials
• Process payments and manage billing
• Communicate with you regarding reservations, services, and promotions
• Comply with legal and regulatory obligations

Disclosure of Personal Information

We do not disclose your personal information to third parties without your consent, except where required or authorized by law. This may include disclosures to government authorities or law enforcement agencies.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Our security measures include:

• Storing paper records in locked cabinets
• Encrypting information stored on our online data server
• Ensuring our offices are securely locked after hours
• Protecting all computers with passwords and antivirus software
• Restricting access to our intranet with password protection
• Securing our website with a firewall and encrypting transactions
• Monitoring our offices with a security service
• Requiring all employees to treat personal information as confidential

Access

You have the right to access and correct the personal information we hold about you. To do so, please contact us in writing at:

1300 Meteor Rentals
Box 6041
Townsville QLD 4810
Email: bookings@1300meteor.com.au 

We may require verification of your identity before releasing or correcting personal information.

Direct Marketing

We may use your personal information to inform you about our services and promotions. If you prefer not to receive such communications, you can opt-out by contacting us at the details provided above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website at www.1300meteor.com.au.

Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Phone: 1300 638 367
Email: bookings@1300meteor.com.au

By providing your personal information to us, you consent to the collection, use, and disclosure of that information as set out in this Privacy Policy.